Pick-up appointments must be scheduled through our Shop Goodwill scheduling system. A scheduling option will be provided at the time of payment confirmation. Payments cannot be made at the time of pick-up.
Important Notes:
- Appointments cannot be updated or modified if they are scheduled less than two days in advance.
- Please arrive promptly for your appointment. Early arrivals will be asked to wait until the scheduled time.
- If you are running late, please submit a support ticket to notify us. Orders will not be pulled after 10:00 a.m.
- Missed appointments must be rescheduled through customer service via ticket. Rescheduling is available only on Tuesday, Thursday, and Friday, and confirmation from the customer service team is required. Customers who miss and reschedule appointments three or more times will have their items relisted, and the payment will be considered a donation.
- For large items, please plan accordingly to ensure a smooth pick-up process.
- Pick-up items must be retrieved within fourteen days from the date payment is recorded. After fourteen days, the item(s) will be considered a donation and relisted.
Third-Party Pick-Up and Delivery:
Buyers may arrange for a third-party pick-up, packing, or delivery service for large or "pick-up only" items. The carrier must assume all responsibility for the item, including pick-up, packing, and shipping. For additional questions or assistance, please contact us via the Customer Service Ticket form.
Shipping and Pick-Up Policy:
Orders designated for shipping will be processed and shipped accordingly. Once an order is prepared for shipping, it cannot be picked up.
For further assistance or questions, please contact us though "Contact Seller" or "Customer Service" under "MY SHOPGOODWILL".
