Help Center

Many inquires pertaining to ShopGoodwill.com may be answered by visiting our Help Center.

The Known Issues page will contain information on any currently known issues affecting site performance.

For Questions & Comments concerning Item or Order Issues:

Please contact the selling Goodwill location directly using the Contact Seller link on the item detail page.

Questions & Comments concerning Account or Site Issues:

Contact us at: support@shopgoodwill.com

Customer Support Hours: 8am-4pm PT - Monday-Friday

*******We will have limited support on: Wednesday, December 24th, Christmas Eve; Thursday, December 25th, Christmas Day; Wednesday, December 31st, New Year's Eve, and Thursday January 1st, New Year's Day. Please allow extra time for responses during the holiday season. Thank you!***********