Help Center

Many inquires pertaining to ShopGoodwill.com may be answered by visiting our Help Center.

The Known Issues page will contain information on any currently known issues affecting site performance.

Questions about Item or Order Issues:

Please contact the selling Goodwill location directly using the Contact Seller link on the item detail page.

Questions about Account or Site Issues:

Contact: support@shopgoodwill.com

Customer Support Hours: 8am-4pm PT - Monday-Friday

******We will have limited support on Monday, September 7th for the Labor Day US holiday. Some inquiries may take longer than usual to resolve due to limited resources. Thank you for your patience and understanding.******