Scheduling a pickup appointment is highly encouraged and is available Monday through Friday (excluding holidays) from 9 a.m. - 4 p.m. at our store located at 209 Virginia Street West, Charleston, WV 25302. When you come to pick up, simply tell the cashier you have a Shopgoodwill order and they will let us know. Orders must be picked up within 14 days of payment or they are considered a donation. If you need to make arrangements outside of our listed hours, or beyond 14 days, please contact us.