Help Center

Thank you for visiting ShopGoodwill.com!

Known Issues:

"The Request is blocked" message:

Update 11/9: Resolved as of approximately 9 AM Pacific Time Nov. 9. If you are still experiencing this issue, please follow the steps below.

We are aware that some users are receiving a "The request is blocked" error when trying to access ShopGoodwill.com, and our development team is investigating. Please try deleting cookies and clearing your cache in your browser settings to see if this resolves the issue. If you are attempting to access the site via a link in a ShopGoodwill.com email, please try entering the www.shopgoodwill.com url directly into your browser's address bar instead. -11/7/2023

Shipping Cost Calculator Error 522: We are aware of an issue causing some users to receive an error message when obtaining a shipping cost estimate. If you receive this error when using the shipping cost calculator, please go back and manually enter a Country when entering your address information. Our developers are working on fixing this issue and hope to have it fixed soon. -9/18/2023

Apple iOS Sign-In Issue

If you are having trouble signing in from an iOS Device please try the following steps

- Update to the Latest version of iOS

- Clear the Browser's Cookies/Cache

- Try a different Mobile Browser

- After Signing In, hit the back button on your browser

Frequent Questions

I cannot find Watchlist anymore?

Watchlist has been renamed "Favorites"

Warning Over 150 Items in Favorites but I do not see that many?

Favorites are now divided between Open and Closed items. Both Open and Closed items count towards the 150-item limit. Please check the Closed tab to remove older items to get below the 150-item limit.

Customer Service Tickets Missing

Be sure to check both the Open and Closed tabs to view all of your customer service tickets.