We kindly ask that all pick ups are scheduled 48 hours in advance of your anticipated pick up time. This is to ensure that we are able to accommodate your pick up time and to ensure a speedy pick up. You may schedule by calling our direct line or for your convenience you may text your pick up request to #440-855-3770. Please include the name on the order and the order number and the time & date you would like to pick up. We are located in the beautiful Ashtabula Harbor at 621 Goodwill Drive, Ashtabula Oh, 44004. Please approach the service desk and inform the attendant that you're picking up your E-commerce item. Thank you for your cooperation.